Two Years In A Row!

For the second year running, Scottsdale has secured the top spot in the Center for Digital Government’s annual Digital Cities Survey. Among cities with populations between 125,000 and 249,999, Scottsdale stood out for its transformative use of technology to enhance services, protect data privacy, and improve engagement. It’s the only city in Arizona to earn this distinction in any category, showcasing its innovation-driven approach to governance.

How Scottsdale Leads The Digital Revolution

Scottsdale’s tech strategy isn’t just about shiny gadgets or one-off improvements. The city has implemented forward-thinking solutions to tackle real-world problems while staying transparent and secure.

• AI Governance Platform: Ensures ethical and compliant AI usage.
• Amazon Connect Pilot: Improves call center efficiency using AI.
• Citywide Data Strategy: Centralizes data for real-time insights.
• Enhanced Website: Mobile-friendly, accessible, and user-focused design.
• Real-Time Crime Center: AI-powered tech to boost public safety.
• Resident Engagement Tools: Platforms like Speak Up Scottsdale encourage involvement.

Through these initiatives, Scottsdale has demonstrated how cities can modernize while keeping citizens at the forefront of innovation.

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Scottsdale’s Commitment To Ethical AI

Artificial intelligence (AI) plays a huge role in Scottsdale’s digital transformation. But it’s not just about embracing AI. It’s about doing it responsibly.

• Truyo AI Platform: Scans for AI usage and aligns risks with national standards.
• AI Policy Alignment: Ensures AI tools comply with ethical guidelines.
• Training & Transparency: Educates employees and fosters public trust.

From smarter call centers to predictive crime prevention, Scottsdale shows how AI can enhance services while maintaining high ethical standards.

Data-Driven Decision-Making

Scottsdale’s citywide data strategy is another major pillar of its success. By centralizing data and improving access, the city empowers better decision-making across departments.

• Centralized Data Platform: Real-time insights for quick action.
• Enterprise Data Governance: Transforms siloed data into actionable intelligence.
• Analytics & Literacy Training: Boosts staff efficiency and public transparency.

This approach not only streamlines city operations but also helps leaders stay ahead of challenges with a clear, data-driven perspective.

High-Tech Public Safety

Safety is a priority, and Scottsdale uses advanced tools to enhance crime prevention and response.

• Real-Time Crime Center: Uses AI-powered drones and video feeds for rapid insights.
• Predictive Analytics: Identifies potential threats before they escalate.
• Integrated Systems: Combines data from various sources to aid law enforcement.

These innovations make Scottsdale a safer place while setting the bar for public safety tech nationwide.

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Faster, Smarter Workflows

Efficiency is key to a well-functioning city, and Scottsdale is setting records in process automation.

• Enterprise Workflow Automation: Speeds up hundreds of tasks.
• Water Meter Application: Simplifies approvals and payments for businesses.
• Low-Code Platforms: Encourages innovation without heavy coding expertise.

These tools save time, reduce errors, and improve service delivery for residents and businesses alike.

Why Scottsdale Stands Out

Scottsdale’s holistic approach to digital innovation has made it a leader in the Digital Cities Survey. From ethical AI governance to cutting-edge public safety tools, the city is reshaping what it means to be tech-forward. By focusing on transparency, security, and resident engagement, Scottsdale proves that technology can truly improve lives.

For other cities aiming to follow suit, Scottsdale is a model of how to embrace the future. Responsibly and effectively.

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